FAQ

1. How can I contact Novarethel?
You can reach us via email at team@novarethel.shop or call us at +1 808-707-5162. We aim to respond to all inquiries within 24–48 hours.

2. What are your shipping options and costs?
We offer three shipping options:

1. Free Shipping on orders over $66
2. Standard Shipping: $6.8 (for orders under $66)
3. Expedited Shipping: $19

3. Do you ship internationally?
Currently, we ship within the United States. International shipping may be available in the future—please check back for updates.

4. What is your return policy?
We accept returns of eligible items within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt.

5. How can I return an item?
To initiate a return, contact us at team@novarethel.shop with your order number and reason for return. We will provide you with instructions and a return authorization.

6. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item. Original shipping costs are non-refundable unless the return is due to our error.